Last updated September 04th, 2020.
eSubstance Limited (trading as Ink) is committed to protecting and respecting your privacy. This policy describes how we collect, use and otherwise process personal data relating to you, or that you provide to us:
(i) when you visit or use:
- our website at smile.cebupacificair.com (the “Website”);
- any of our computer or mobile software applications (“Apps”);
- our social media pages;
- any of the services accessible through the Website (the “Services”); and
(ii) when you contact us (by email or telephone or in person), for example to request our news and updates or to submit a query or comment regarding the Website or its content; and
(iii) through offline sales and marketing activities.
Personal data is data that can be used on its own or with other data or information to identify, contact, or locate a single person, or to identify an individual in context. Please read this policy carefully to understand our practices regarding personal data.
By visiting the Website, accessing one of our social media pages and/or using the Services, you are accepting to the practices described in this policy.
For the purposes of this policy, all references to the Website shall include a reference to the Apps, and references to “Ink”, “we”, “us” or “our” are to eSubstance Limited (trading as Ink), a company incorporated in England and Wales under company number 03829537, and having its registered office at Blackburn House, Blackburn Road, London NW6 1RZ.
For the purposes of data protection laws, the data controller is Ink. In this Policy, the terms “personal data (or information)”, “processing”, “data controller” and “data processor” shall have the meaning ascribed to them in the General Data Protection Regulation ((EU) 2016/679).
We are registered as a data controller with the Information Commissioner’s Office under registration number Z7993115.
1. What personal data do we collect from you?
1.1 Information that we collect from you
The type of information we collect from you will depend upon the type of interaction you have with us.
Broadly speaking, the types of personal data that we collect may include:
(i) your name, address, email address, phone number, age range, gender, details of employment, Internet Protocol (IP) address and any other information that you might choose to volunteer, that can be used to identify you, when you:
- register with us and log in through the Website;
- place an order for products or services from us or enquire about advertising opportunities on the Website;
- subscribe to our RSS feed or to receive our newsletter or any other information from us;
- complete enquiry forms on the Website;
- complete any voluntary surveys we may ask you to participate in from time to time;
- submit comments or feedback for publication on the Website or in any of our publications;
- participate in any online forum which may be available on the Website from time to time;
- participate in any competition or prize draw that we may run on the Website from time to time;
- respond to our marketing communications;
- correspond with us by phone, email or otherwise; or
- report a problem with the
You are under no obligation to provide any such data. However, if you choose to withhold requested information, you may not be able to access all of the Website’s contents and services.
1.2 Publicly Available Information
We may also collect information relating to you that is available on the Internet, such as from Facebook, LinkedIn, Twitter and Google, or other publicly available information that we acquire from our service providers.
1.3 Website Navigational Information
We also collect personal data automatically when you use the Website and when you navigate through the Website. Data collected automatically may include:
(i) technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
(ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
For more information on our use of these technologies, see our Cookies section below.
1.4 Information that we receive from other sources
We may also collect or receive personal data relating to you in the following scenarios:
(i) where we buy in your personal data (name and company or corporate email address from marketing companies or other business partners);
(ii) your personal data is contained in information given to us by our sub-contractors that provide technical services to us; and
(iv) your personal data is contained in information given to us by our analytics and search information providers.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.