Cebu Pacific is working closely with the Department of Health and its attached agencies, the Bureau of Quarantine and the National Epidemiology Center, to contact all passengers aboard the same flights taken by the patients who tested positive for the Novel Coronavirus (NCoV). We are in the process of contacting all passengers who were aboard the following flights last January 21, 2020:
- 5J 241 (Hong Kong-Cebu)
- DG 6519 (Cebu-Dumaguete)
Passengers on the above-mentioned flights who have not been contacted are requested to contact Cebu Pacific via +632 87020886 (7:00am to 10:00pm daily, Manila time). We also advise them to seek immediate medical attention if they have flu-like symptoms such as coughing, colds and fever.
The cabin crew and pilots on affected flights have been placed on quarantine, and aircraft used for both flights have undergone thorough disinfection.
In light of this situation, Cebu Pacific has cancelled all flights between the Philippines and mainland China (Beijing, Shanghai, Xiamen, Guangzhou, Shenzen) until March 29, 2020. Flights to and from Hong Kong and Macau, on the other hand, have been reduced.
Passengers affected by flight cancellations are being notified through the contact details provided upon booking. They may also check the status of their flights through the Manage Booking portal in the Cebu Pacific website, https://book.cebupacificair.com/Manage/Retrieve/.
The following options are made available for passengers on cancelled flights:
- Rebook the flight (new flight date within 30 days of original travel date);
- Refund the tickets in full;
- Store the value of the ticket in a Travel Fund for future use.
Cebu Pacific is working with the authorities in the guidelines and handling of passengers flying to the Philippines, in light of newly-released directives from the government. We will continue to provide updates as more information becomes available. ###