Due to the rising cases of COVID-19 in Metro Manila and adjacent provinces, the Philippine government, through the Inter Agency Task Force (IATF), has announced stricter guidelines beginning March 22, until April 04, 2021. During this time, only essential travel will be allowed.
Cebu Pacific will continue to operate its flight schedule as planned for the next three days; however, passengers who wish to postpone their flights and those traveling for non-essential reasons may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight)up to two (2) hours before their scheduled time of departure:
Rebook. Rebook for travel at no additional cost, following CEB’s permanent removal of change fees. A minimal fare difference may apply.
Travel Fund. Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
Refund. Due to the high volume of requests, the process may take up to seven (7) months from date of request.
Before going to the airport, passengers are advised to check the real-time status of flights on our website: https://bit.ly/CEBFlightStatusCheck, along with travel requirements, safety protocols, and frequently asked questions (FAQs) on Cebu Pacific’s Flight Reminders page (https://bit.ly/CEBFlightReminders).
Passengers are advised to update their contact details via bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.
We will provide updates on flights from March 25 to April 4 in the coming days as more information becomes available. For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.