As of March 27, 2021, 8:30PM
Cebu Pacific will continue to operate its domestic and international flights as scheduled until April 4, 2021. Please note that only essential travel is allowed at this time.
However, passengers who wish to postpone their travel during this time may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) up to 30 days from date of departure:
Rebook. Rebook for travel within 90 days at no additional cost, following CEB’s permanent removal of change fees. The fare difference will be waived.
Travel Fund. Store the amount in a virtual CEB wallet valid for two years ,and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)
Refund. Due to the high volume of requests, the process may take up to seven (7) months from date of request.
Before going to the airport, passengers are advised to check the real-time status of flights on the Cebu Pacific website, along with important reminders, including information on travel requirements, safety protocols, and frequently asked questions (FAQs) .
Passengers are advised to update their contact details via http://bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.
This is a developing situation. Cebu Pacific may adjust flights depending on government regulations, and the airline will provide updates as soon as more information becomes available.
For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.