To prevent the spread of new COVID-19 variants in the Philippines, the government has mandated that all international arrivals be limited to 1,500 passengers per day, from March 18, 2021 until April 18, 2021.
In compliance with this latest resolution, CEB will be cancelling Manila – Narita (Tokyo) – Manila and Manila – Nagoya – Manila flights from March 18 to April 18, 2021.
Affected passengers will be informed via contact details provided in the booking.
Guests may select among the following options through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) within 30 days from date of departure:
- Rebook. Rebook for travel within 90 days without any additional cost (the fare difference will be waived).
- Travel Fund. Store the amount in a virtual wallet valid for two years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.).
- Refund. Due to the unprecedented volume of requests, the process will take as long as seven months.
Passengers who wish to voluntarily postpone their trips may conveniently rebook their flights up to two hours before their scheduled time of departure, following CEB’s permanent removal of change fees. A minimal fare difference may apply.
CEB will continue to operate its domestic flights as scheduled. Before going to the airport, passengers are advised to check the real-time status of flights on our website: bit.ly/CEBFlightStatusCheck, along with travel requirements, safety protocols, and frequently asked questions (FAQs) via bit.ly/CEBFlightReminders .
We continue to work closely with the various government authorities and will provide updates as necessary. For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.